Refund policy

Refund and Claims Policy

1. Nature of the products and waiver of returns. Given the nature of the personal care and hygiene products sold by Snooty Soaps, and in order to safeguard applicable sanitary and safety conditions, no returns, exchanges, or cancellations are accepted once a purchase has been confirmed. The customer acknowledges that it is their responsibility to review the description, ingredient list, and images of each product prior to confirming their order. As our products are handcrafted in small batches, reasonable variations in color, scent, weight, or appearance between batches do not constitute a defect and shall not be grounds for a claim.

2. Damaged, incomplete, or incorrect orders. If an order is received with damage attributable to transit, with missing items, or with products different from those ordered, the customer must submit a written claim to soporte@snootysoaps.com.mx within five (5) calendar days following the delivery date recorded by the carrier. Claims submitted after this period may be dismissed. Every claim must include: (i) the order number; (ii) a detailed description of the damaged, missing, or incorrect items; and (iii) sufficient photographic evidence to allow evaluation of the case, including the outer packaging. Snooty Soaps reserves the right to request additional information or evidence when deemed necessary for the proper assessment of the claim.

3. Evaluation and resolution. Each claim will be evaluated individually. Snooty Soaps will issue a resolution within five (5) to seven (7) business days from receipt of the complete claim. When a claim is found to be valid, the corresponding compensation will be determined on a case-by-case basis, taking into account the particular circumstances and the payment method used, and may consist of: (a) store credit for the value of the affected items; or (b) a discount applicable directly in the store for future purchases. The form of compensation will be determined by Snooty Soaps in accordance with the foregoing.

4. Shipping costs. Shipping costs are not subject to refund by Snooty Soaps, as the transportation service is provided and charged by the carrier, which is directly responsible for the transport and delivery service. Any incident attributable exclusively to transit may be pursued through the corresponding carrier's procedures, without prejudice to any assistance Snooty Soaps may provide to the customer in managing the case.

5. Misuse of the claims procedure. Snooty Soaps reserves the right to reject claims, limit future compensation, or, where applicable, decline subsequent sales when it identifies patterns of repeated, inconsistent, or presumably abusive claims by the same customer, following a review of the relevant history.

6. Contact. For any questions regarding this policy: soporte@snootysoaps.com.mx.