Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship throughout Mexico using carriers with national coverage. We don't offer international shipping at this time, though we're working to expand our coverage in the future. Every order is packed with care so it arrives in perfect condition.
How long will my order take?
We prepare and dispatch your order within 2 to 3 business days. Once it leaves our workshop, transit typically takes 1 to 2 business days to metropolitan areas and 3 to 4 business days elsewhere in the country. In total, most orders arrive within 3 to 7 business days. We'll send your tracking number as soon as your order ships, so you can follow it every step of the way.
How much does shipping cost?
Cost depends on the weight of your order and is calculated automatically at checkout, before you confirm your purchase — so you always know exactly what you'll pay. Orders of MX$900 or more ship free anywhere in Mexico.
Can I choose the carrier?
No. We select the carrier for each order based on coverage and delivery time to your destination, so your order arrives as quickly and safely as possible.
How do I track my order?
As soon as we dispatch your order we'll email you a tracking number and a tracking link. From there you'll receive automatic updates as your package moves, and a final notice when it's delivered.
Do you offer local pickup in Guadalajara?
Not at this time — we don't currently offer in-store pickup or a local drop-off point. All orders are handled online and delivered by carrier directly to the address you provide at checkout.
Do you keep products in stock?
Yes. We keep inventory in stock and ready to ship, so there's no made-to-order wait or production lead time: as soon as you place your order, we prepare it for dispatch within 2 to 3 business days.
Payments & Invoicing
What payment methods do you accept?
We accept credit and debit cards (Visa and Mastercard) and PayPal. All payments are processed securely through certified platforms, so your information is always protected. We're working to add more payment options soon.
Is the price I see the final price?
Yes. All our prices are in Mexican pesos and include IVA (value-added tax). Shipping is shown clearly at checkout before you confirm your purchase, so you always know the exact total before paying.
Can I request a tax invoice (factura)?
Yes. Email soporte@snootysoaps.com.mx within the same calendar month as your purchase, including your order number, RFC, business name, tax regime, tax postal code, and CFDI use. We'll send your invoice by email. Please note that invoices cannot be issued once the month of purchase has closed, so we recommend requesting yours promptly.
Returns & Claims
Can I return or exchange a product?
Because these are personal-care products, and for reasons of hygiene and safety, we do not accept returns or exchanges once a purchase has been made. We encourage you to review each bar's description and ingredients carefully before completing your order, so you can choose the option that's right for you.
My order arrived damaged or incomplete — what can I do?
We're very sorry this happened, and we want to help you resolve it. You can open a support claim by emailing soporte@snootysoaps.com.mx with a brief description of the damaged or missing items, along with photographic evidence to help us understand the case. We'll review your request and provide a resolution within 5 to 7 business days.
About Our Soaps
How are your soaps made?
Each bar is handmade, in small batches, using the cold-process method, with carefully selected oils and butters. This traditional method preserves the natural glycerin produced during the process — something that sets artisanal soap apart from industrial soap.
Why does each bar look a little different?
Because these are handmade in small batches, slight variations in color, scent, texture, and appearance are completely natural and to be expected. Far from being a flaw, they're part of the artisanal character and charm that makes each piece unique.
How do I make my soap last longer?
To get the most out of your bar, rest it on a well-draining soap dish and let it dry completely between uses. Standing water is a good soap's worst enemy: a bar that stays dry between uses lasts considerably longer.
Are they suitable for the face or sensitive skin?
Some of our bars are formulated specifically for the face, as clearly noted in their descriptions. As with any personal-care product, we recommend a patch test on a small area of skin before first use, and reviewing the ingredient list if you have known allergies or sensitivities.
Are your soaps vegan?
Most of our bars are made with plant-based ingredients. The exception is Boerseep – Beef Tallow, which, as its name suggests, is made with beef tallow. We invite you to review each product's ingredient list, found on its page, so you can choose with confidence.
Contact
How can I reach you?
We're happy to help. Email us at soporte@snootysoaps.com.mx with any questions, comments, or order concerns, and we'll get back to you within 5 to 7 business days.
